If our network is down more than a cumulative 1 hour per month, we will credit the amount of downtime over 1 hour to your next Internet Access fees. Downtime is referred to as our network equipment being down. We do not possess control over the Internet, therefore we cannot guarantee that you will be able to access a particular web site due to circumstances beyond our control. We guarantee that our network will be up and functioning 99.9% of the time per month. We feel a safety net of .1% each month allows us time for repairs and unforeseen events that may arise. In order to receive your credit you must do the following:

1) Document the outage/downtime in writing.
2) Have the downtime verified by Payless 4 DialUp.